Struggling to understand your customers and grow your business? With Microsoft Dynamics 365 Customer Insights, you get clear answers. Just clean insights that help you sell more. Keep clients happy and run your business with confidence.

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Kill Business Blindspots Using Microsoft Dynamics 365 Customer Insights

Running a business is stressful when you cannot see what your customers truly want. Data is scattered. Reports are confusing. Marketing fAIls. Service gets slow. Sales drop suddenly. And you keep wondering: Where am I losing money? Where are my customers going?

With Dynamics 365 Customer insights, you finally see everything in one screen. It reads patterns you miss and highlights what needs fixing. Powered by Dynamics 365 AI for customer service insights, it even predicts problems before they hit your business.

Here’s how Dynamics 365 Marketing software like this solves real pain:

Shows who buys, who stops and why.
Finds hidden trends that cost you money.
Predicts customer needs with Microsoft Dynamics Customer Insights.
Reduces waste in marketing and service.
Helps you answer customers faster with AI.
Gives clarity to confused decision-making.

If numbers scare you, use Microsoft Dynamics 365 CRM to connect everything smoothly.

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Strengthen Your Customer Bond with Dynamics 365 Customer Insights

Dynamics 365 customer insights helps you get a clear view of what your customers want. Understand their behavior and act fast to keep them close. Don’t wait while competitors get ahead.

Personalized Customer Engagement

Know your customers’ likes, dislikes and past interactions. Plus using Microsoft Dynamics 365 customer insight helps send messages and offers that feel personal. Make every customer feel special.

Real-Time Customer Journey Tracking

Track your customers’ moves in real time with d365 customer insight. See where they click, call or shop and act instantly. Every second counts to capture their attention.

Predictive Customer Behavior Analysis

Use Microsoft customer analytics to predict what your customers want next. Spot trends before they happen. Be ready to serve them before anyone else.

Omnichannel Customer Support

Reach customers on phone, email, chat or social media with Microsoft Customer Insights. Don’t lose them because of slow replies or missing channels. Be everywhere they are.

Improved Operational Efficiency

Help your support team work smarter and faster. Dynamics 365 Customer Insights automates tasks and reduces delays. Satisfy customers before they even complain.

Data-Driven Marketing Campaigns

Use customer insight software to create campaigns that actually target the right people. Insight sends the right message, thereby stopping wasting time and money.

Facts and Figures

Make the most out of our custom web application development services

12+

Years of Development Experience

80+

Software Engineers & Technical Staff

800+

Software Designed, Developed & Deployed

15+

Countries Clients Served

500+

Happy Customers

Industries We Serve

At Techcronus, we understand that each industry has unique challenges and opportunities. Our expertise spans across various sectors, enabling us to deliver customized solutions that drive innovation, efficiency, and growth. Whether you're in healthcare, finance, retail, manufacturing, distribution or any other industry, our dedicated team of certified consultants is here to help you achieve your business goals with cutting-edge technologies.

Manufacturing

Distribution & Supply Chain

Finance

Retail & E-Commerce

Healthcare & Pharmaceutical

Professional Services

Education & eLearning

Elevate your customer experience and drive business growth with our expert support.

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Future Trends of Microsoft Dynamics 365 Customer Insight

Microsoft Dynamics 365 customer insight is fast changing how businesses understand and serve their customers. It gives clear, real-time insights so companies can act fast and stay ahead.

AI-Powered Support

With Microsoft Dynamics 365 customer insights, AI bots handle routine questions instantly. No waiting for support teams means problems get solved faster. Customers feel valued and businesses save time. Don’t fall behind competitors using this advantage.

Listens to Customers

Microsoft customer insights track feedback and surveys automatically. Companies know what customers need and fix issues before they grow. Missing this means losing customers to smarter competitors.

Easy Self-Service

Customer insight software powers self-service portals as well as serves AI FAQs. In simple words, bots help customers solve simple problems themselves. This reduces staff support costs and improves satisfaction. If you delay, your clients will turn elsewhere for quick solutions.

Clear Data Views

Dynamics 365 customer insights create simple dashboards to track sales, satisfaction and service performance. Easy-to-read visuals help make fast, smart decisions. Businesses not using this risk guessing and losing revenue.

Smart Personal Offers

With Microsoft customer analytics, businesses can predict what customers want and send tailored offers. Personal attention boosts loyalty. If you don’t act, competitors will win your customers first.

Quick Integration Everywhere

Microsoft Dynamics CRM support works across WhatsApp, chat apps and voice assistants. Customers get smooth service anytime, anywhere. Waiting means losing touch with customers who expect instant responses.

Why Choose Techcronus For Microsoft Dynamics 365 Customer Insight?

Dedicated Support

Quick Turn-Around And Dedicated Support By 100% In-House Team

Top-Rated Company

Hundreds Of Real Reviews On Google And Top Developer Forums

Hire Experts

We Provide Pre-Vetted Qualified Engineers For Your Projects

Modern Infrastructure

We Have The Best Workplace With Modern Infrastructure In The City

Local Support

Get Local Support From Our Consultants In USA, UK And India

Save Up-To 60%

Optimise Development Costs By More Than 50% And Increase ROI

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Awards And Achievements

We are pleased that we are known for our honesty, originality, and invention. Our awards and achievements are the trust and pleasure of our customers and partners.

Top 10 Mobile App Development

8.0/10.0

Top Software Company

4.7/5.0

Top CRM Consulting & SI Company

4.7/5.0

Enterprise Application

4.7/5.0

Top Web Development Company

4.7/5.0

Hire Dot Net Core Developer

4.7/5.0

Top Agency Company

5.0/5.0

Top 5 Mobile App Agency

5.0/5.0

Top 5 Mobile App Dev. Co

4.0/5.0

Top 100 Software Development Company

4.0/5.0

Equip your support team with microsoft Dynamics 365 Customer service. Contact us now to deliver exceptional service and boost customer loyalty.

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D365 Sales CRM

D365 Sales CRM For Oil & Gas Company

Client is a leading provider of integrated geoscience services, delivering best-in-class geological solutions to the energy industry in the UK.

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Manufacturing BI Dashboard

Manufacturing Industry Data Analytics

Manufacturing Industry Analysis Power BI Dashboard helps Business Oweners and and Stakeholders to visualize the Key Performance Indicators like Average Production Shift, Production by Plan, % Utilization.

View Case Study

University Portal App

Global University Portal

This project focuses on developing a student application portal for a Globally renowned university in USA.

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Store Analysis BI Dashboard

Departmental Store Analysis

Techcronus offers a comprehensive departmental store analysis solution in Power BI.

View Case Study

Order Delivery App

Order Delivery App For Drivers

This Canvas App is designed to enhance the efficiency of order delivery and fulfillment processes for drivers.

View Case Study

Supply Chain BI Dashboard

Supply Chain Analysis

Supply Chain Analysis Power BI Dashboard helps Business Managers and Stakeholders to visualize the Key Performance Indicators like Average shipping Days , Total No. of Unit sold , Average shipping days, Total Sales vs Total Profit, Customer segment analysis, Top most ordered Item vs bottom ordered Items, Regional Analysis etc.

View Case Study

Virtual Reality App

Self-Service Virtual Reality Gaming Interface

It is a Self-Service Virtual Reality Gaming Machine application and web admin portal for managing VR gaming arcade business.

Technology

Self-Service Virtual Reality Gaming Interface

Business Networking App

Business Networking and e-Contact App

The Client had an idea to build a smart e-Contact App which allows the Users and Businesses to connect with each other to build a network.

Technology

Digital Bookmark App

Digital Bookmark Chrome Extension and Web App

It is a chrome extension with connected web app where you can create digital bookmarks of important sites you browse and create knowledge maps/trees for improving your learning practice.

Technology

Digital Bookmark Chrome Extension and Web App

eSprots App

eSports Gaming Mobile App

This is an Esports Gaming mobile app platform where gamers can play console games like Call Of Duty, Counter Strike, Fortnite, FIFA, etc.

Technology

Kids Gaming App

Kids Quest Gaming Web App

The Client had an idea to build a quiz gaming web app for students and teachers.

Technology

Textual Annonation App

Textual Annotation Mobile Application

The Client had an idea to build a textual annotation app that captures ideas and phrases called ‘Moments’ from text that you read which you can share with other readers who are willing to read that book.

Technology

Explore All Case Studies

Related Services

Tools and Technologies Used in Microsoft Dynamics 365 Customer Insights

Microsoft Dynamics 365 Customer Insights empowers businesses with unified customer data and AI-driven insights.

Core Technologies

Microsoft Dynamics 365
Azure Synapse Analytics
Azure Machine Learning
Power BI
Microsoft SQL Server

Integration & Automation

Power Automate
Microsoft Teams
Microsoft 365 Integration
Dataverse
Azure Logic Apps

Web & API Development

OData (Open Data Protocol)
REST APIs
GraphQL APIs

Version Control

GitHub
Azure DevOps

Database

SQL Server
Azure SQL Database
Cosmos DB
PostgreSQL
MySQL

Technology used with Microsoft Dynamics 365 Customer Insights

We integrate Microsoft Dynamics 365 with Power BI, Azure AI, and Microsoft Teams to optimize operations. These tools enhance insights, predictions, and collaboration for better performance

Microsoft Dynamics 365 + Power BI

Turn customer data into actionable intelligence, combining service metrics with visual dashboards.

Microsoft Dynamics 365 + Azure AI

Use cognitive services to enhance predictions and customer sentiment analysis.

Microsoft Dynamics 365 + Microsoft Teams

Users collaborate on the app for speedy task completion and improved performance of internal support staff.

Frequently Asked Questions

As a trusted development support company in India, we offer flexible and tailored project engagement models to suit your unique business needs. Whether it's a full-scale project or dedicated resource support, our agile approach ensures smooth collaboration and results-driven delivery.

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What can I do to get help with Microsoft Dynamics 365?

System for managing relationships with customers, Dynamics 365 Customer Service is part of Microsoft's cloud infrastructure. You can get more real-time details about service and feel more comfortable talking to customers.

What features does Dynamics possess for customer service that customers consider the best?

The knowledge repository in Dynamics is rich with customer service tools. Among these tools are the AI chatbots, the smart routing, the customer feedback integration, and the omnichannel help.

How much does Dynamics 365 Customer Service cost?

The cost of Dynamics 365 Customer service depends on the license type, together with added features and user quantity. Our team will help you select a cost-effective pricing structure for your business operations without charging any fees.

What is involved in a Dynamics 365 Customer Service implementation?

During the Dynamics for customer service deployment project, all these tasks must be completed: system definition, solution configuration, integration setup, testing procedures, employee education, and post-launch support.

What is the Microsoft Dynamics 365 Customer Service Module used for?

All information about a customer can be found in one place with the Microsoft Dynamics 365 Customer Care Module. Cases can be handled automatically, and all channels should get the same amount of care.